Shipping / Returns / Order Info
U S S H I P P I N G
Paid orders will ship within 2 business days. We primarily ship through USPS. After leaving our facility, USPS typically delivers in 2–5 business days. You will receive an email notification from us that contains tracking information once your order has been shipped.
I N T E R N A T I O N A L S H I P P I N G
If Customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that International orders can take up to 4 weeks to arrive and will vary per location.
O R D E R I S S U E S
If you have any problems with your order PLEASE contact us so that we can make it right. We truly want to please our customers and will always try our hardest to resolve any situations that come up.
Please keep in mind that Soji bottles are made with natural crystals and each crystal will have slight variations. Like us humans crystals are imperfect in their perfect nature.
Damages: If you receive a damaged item, contact us immediately at email@example.com We will happily replace any damaged items provided they are reported within 48 hours of order delivery.
R E F U N D S + E X C H A N G E S
We offer a 30 Day no hassle return policy
Your satisfaction is our top priority and we will do what we can to ensure your happiness with every purchase. If you would like to return for any reason we offer a 30 Day no hassle return policy. Please note that Soji is not responsible for any additional shipping costs for returns + exchanges, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit.
P A Y M E N T
We offer secure online ordering and accept Visa, MasterCard, American Express, Discover, and PayPal.